Request to completed work.
Repairs arrive with photos already attached, become work orders with an owner and a due date, route to the right vendor, and close with a record of who did what and what it cost.
- Water leak under kitchen sinkREQ-108 · M. PriceBirch House · 3BUrgentIn progressToday
- Dishwasher won't drainREQ-107 · J. KingLinden Court · 1AHighVendor assignedAug 9
- Hallway light replacementREQ-106 · E. HallMaple Street · CommonNormalOpenAug 11
- HVAC filter replacementREQ-105 · V. DiazBirch House · 2ANormalScheduledAug 13
Repairs reported four different ways and tracked in none of them.
- 01Requests arrive by text, call, email, and in person — and get logged only when you happen to be at a desk.
- 02Nobody can say whether the leak in 3B was handled, because the answer lives in a phone conversation.
- 03Contractors get dispatched without seeing the problem first, so half the visits are diagnostic.
- 04Tenants chase you for updates, which is its own second job on top of the repair.
One intake, one queue, one version of the truth.
Requests & work orders
Triage what comes in, promote it to a work order with an owner and a service target, and see what's open, stalled, or closed this week at a glance.
Priority & due dates
Flag urgency and set deadlines so a burst pipe doesn't sit in the same queue as a flickering hallway bulb.
Photos at submission
Tenants attach pictures when they report. You see the actual problem before dispatching anyone to look at it.
Vendors & approvals
Route work to staff or outside contractors, capture the approval before spend happens, and keep the repeat-issue history attached to the unit.
It only works because the other five do too.
Each area writes to the same records, so nothing needs copying between them.