Privacy Policy

1. Information We Collect

Dwelleroo is a product of VEDESI Inc. ("Company", "we", "us", or "our"), a Canadian corporation (vedesi.ca). We collect information you provide directly to us, including:

• Account information: name, email address, phone number, and password when you create an account.
• Property information: property addresses, unit details, tenant information, and lease terms.
• Financial information: payment details, rent amounts, and transaction history processed through our platform.
• Communications: messages sent through our messaging features, inquiry submissions, and support requests.
• Usage data: information about how you interact with our services, including pages visited, features used, and actions taken.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our property management services.
• Process rent payments and financial transactions.
• Send you notifications, invoices, and service-related communications.
• Respond to your inquiries and provide customer support.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our terms of service.

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With service providers: we work with trusted third parties who help us operate our platform (e.g., payment processors, hosting providers).
• Between landlords and tenants: certain information is shared as necessary to facilitate the landlord-tenant relationship.
• For legal compliance: when required by law, regulation, or legal process.
• With your consent: when you have given us explicit permission to share your information.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@dwelleroo.com.

7. Cookies

We use cookies and similar tracking technologies to operate our services. For more information, please see our Cookie Policy.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@dwelleroo.com.

Dwelleroo is a product of VEDESI Inc. — vedesi.ca